Cancellation policy

If you wish to cancel your order, you must notify us within 24 hours. After this period, we reserve the right to decline the cancellation if your order has already been processed.

Contact

Have more questions?

Please email us if you have any questions or comments about the above policies, our website, or our products.

Store name: Velora Haven
Contact Form: get in touch
Email: info@velora-haven.com
Address: Welserstraße 3, 87463 Dietmannsried, Bayern, Germany

Customer Service Hours

Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:

• Monday – Friday: 9:00 am to 5:00 pm AEST